ISO/IEC 17025:2005 Quality Awareness

Gain basic knowledge of the ISO/IEC 17025:2005 standard. Usually for in-house training. 

Course Content

• Introduction to the ISO/IEC 17025:2005 Standard.
• Structural Relationship between the ISO/IEC 17025 and ISO 9001:2000 standards
• Quality Management System (QMS) for the Laboratory
• The alignment of the two standards and its implications
• The Eight Management Principles and its applications to the management of the Laboratory
• Familiarization with the intents of the ISO/IEC 17025:2005 Requirements: 25 elements: 15 management elements and 10 technical elements
• Highlights on:

-          Top management requirements & commitments

-          Management system: its

- Integrity

- Implementation

- Maintenance

- Improvement

-          Awareness of activities, its

- Relevancy

- Importance

-          Communications

- Means

- To staff on meeting requirements

-          Review

- Performance

- Objectives

-          Feedbacks

- Means

- Analysis

- Customer’s satisfaction

-          Continual Improvements

- Meaning

- Means

- Where

-          Training Effectiveness

- Means of evaluation

- What to evaluated?

- How to satisfy this requirement?

-          Assuring Quality

- Out-of-tolerance

- Pre-defined criteria

- ‘Planned actions’

• Laboratory Accreditation Process – process, requirements, benefits and implications

Duration: 1-day

ISO/IEC 17025:2005 Internal Quality Audit

The requirement for testing and calibration laboratories to conduct Internal Quality Audits is inherent in the  ISO/IEC 17025 Standard. Be equipped with the knowledge of internal quality auditing to systematically conduct internal quality audits as required by the standard.

Course Content

• Purposes & benefits of internal audit
• An overview of the ISO/IEC 17025:2005 Standard
• Roles & Responsibilities of Auditors
• Planning Audit schedule 
• Audit Preparation
• The audit process & findings
• Audit checklists & questionnaire
• Listening & communication skills
• Workshop: Simulation Audit     

Fee: RM 850
Duration: 2-day
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ISO/IEC 17025:2005 Quality Manual Writing

This course will cover interpretation of the new standard elements; effective methodology of writing a quality manual to comply with the new standard.

Course Content

• An overview of the ISO/IEC 17025:2005 Standard
• Guideline on Laboratory Quality Manual Writing
• Documenting the Management & Technical Requirements
• Produce your own Quality Manual

Fee: RM 850
Duration: 2-day
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ISO/IEC 17025:2005 Lead Assessors (MRCA Accredited:TCP2001)

The course covers analysis of the ISO/IEC 17025:2005 standard elements, effective and useful assessment techniques including questioning skills, checklist, VAK Practices, transactional analysis, etc. which are equally important to equip all participants with the necessary leadership for assessment.

This course is an ISO accredited course from Malaysia Register of Certificated Auditors (MRCA).  MRCA is the Governing Body for the National Registration Scheme for assessor or Auditors of Quality System and Training Course Providers. 

Course Content

• Interpreting and understanding the ISO/IEC 17025:2005 Standard
• Understanding the conformity assessment structure
• Test Methods and their Validation
• Quality Control and Proficiency Testing
• Health & Safety – HASE – Hazard identification and Evaluation
• Learning effective auditing techniques
• Use of Checklist
• Protocol for Open Meeting and Exit Meeting
• Assessment Reporting
• Handling of non-conformance – Identification and classification
• Corrective Action monitoring
• Accreditation and follow-up assessment
• Use and abuse of accreditation status

Fee: RM 2,900
Duration: 5-day
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Uncertainty of Measurement

This course intended to develop an understanding of uncertainty in measurements & calibrations.  It helps attendee to receive an idea of evaluating and calculating uncertainty for laboratories.

Course Content

• Estimating Measurement Uncertainty
• SI System of Units
• Statistical Techniques Commonly Use in Estimating Measurement Uncertainty
• Fitted Curves for Some Calibration works
• Partial Differentiation
• ISO Guide to the Expression of Uncertainty of Measurement (GUM)
• Applying the ISO Guide to Uncertainty Calculation
• Practical Guidance on Evaluating Uncertainty Components
• Control Charting

Fee: RM 1,050
Duration: 3-day
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Uncertainty of Measurement in Microbiology

The Measurement of Uncertainty in the microbiological laboratory is increasingly a requirement of industry accreditations internationally, in particular for laboratories accredited to the ISO 17025 standard (or equivalent). This course is designed to help laboratories engaged in routine microbiological analysis to calculate uncertainties of their test results. The workshops take participants through the process of evaluating uncertainty

Course Content

• Principles of estimating the uncertainties
• Metrological characteristics of microbiological cultural methods
• Estimation of the components of uncertainty
• Mathematical models of microbiological test results and uncertainties
• Systematic corrections and uncertainties
• Work Examples

Fee: RM 980
Duration: 2-day
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Method Validation

This course explains the general principles of method validation and demonstrates some practical techniques that can be applied in the laboratory

Course Content

• why method validation is necessary
• overview of the validation process
• statistics for method validation
• validation parameters
• key performance characteristics
• verification of standard methods
• using method validation data

Fee: RM 1,250
Duration: 3-day
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