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ISO/IEC 17025 COURSES

Training Programmes

Click on Icons to download Programme Brochures (where applicable)

ISO/IEC 17025:2017 RISK ASSESSMENT

Course Content

  • The requirements of ISO/IEC 17025:2017

  • ISO 31000 Guidelines

  • Terms & definitions related to risks

  • How to assess risks in the laboratory?

              Risk Identification

              Tools & Methods

              Mitigate / reduce the risks

  • When are risk assessments carried out?

  • Monitoring plan

UNDERSTANDING & INTERPRETING THE ISO/IEC 17025:2017 STANDARD

Duration: 2 days


Course Content

  • Overview of major changes in ISO/IEC 17025

  • The new structure

  • Risk-based approach

  • Clauses and requirements

  • Terms & definitions

  • General requirements

  • Structural requirements

  • Resource requirements

  • Process requirements

  • Management System requirements

ISO/IEC 17025 QUALITY AWARENESS

Duration: 1 day


Course Content

  • Interpreting and understanding the ISO/IEC 17025 Standard

  • Structure of quality system documentation

  • The Eight Management principles and its applications to the management of the Laboratory

  • Laboratory Accreditation Process – process, requirements, benefits and implications

  • Development and implementation of an effective quality management systems

Gain basic knowledge of the ISO/IEC 17025 standard. Only for in-house training. 

ISO/IEC 17025:2017 INTERNAL QUALITY AUDIT

Duration: 2 days


Course Content

  • Overview of the ISO/IEC 17025:2017 Standard

  • Roles & Responsibilities of Auditors

  • Planning Audit schedule 

  • Planning, preparation, conducting and documenting internal audits

  • The audit process & findings

  • Generating audit checklists

  • Identifying and dealing with nonconformities

  • Interview techniques and social competence

  • Workshop: Simulation Audit (Actual laboratory audit can be conducted for in-house training)    

This course is designed to develop participants understanding of auditing techniques against the ISO/IEC 17025:2017 requirements., and to initiate the sequence of activities involved in scheduling, planning, conducting, reporting on and closing out internal quality audits. Participants will be able to employ effective techniques of auditing and the ability to develop the auditing procedures, scheduling and recording systems needed to sustain the program.

ISO/IEC 17025 QUALITY MANUAL WRITING

Duration: 2 days

Course Content

  • An overview of the ISO/IEC 17025 Standard

  • Guideline on Laboratory Quality Manual Writing

  • Documenting the Management & Technical Requirements

  • Produce your own Quality Manual

This course will cover interpretation of the new standard elements; effective methodology of writing a quality manual to comply with the new standard.

ISO/IEC 17025 DOCUMENTATION & IMPLEMENTATION

Duration: 2 days

Course Content

  • The principles behind ISO 17025

  • Documenting laboratory competence and its implementation

  • Continual improvement of the laboratory

This course gives participants the knowledge to establish a program for a laboratory management system that is in compliance with ISO/IEC 17025 and suitable for their laboratories size, workload, and that will meet their customer needs.

This course highlights specific documentation requirements of a laboratory quality system and help them to encounter situation/problem of a particular requirement when implementation is in progress.

ISO/IEC 17025:2017 LEAD ASSESSORS (MRCA ACCREDITED: TCP 2001)

Duration: 5 days

Course Content

  • Quality concepts for the laboratory

  • Risk Based thinking

  • Process approach

  • Impartiality and confidentiality

  • Understanding the ISO/IEC 17025:2017 Standard

  • Test Methods and their Validation

  • Quality Control and Proficiency Testing

  • Learning effective auditing techniques

  • Protocol for Open Meeting and Exit Meeting

  • Assessment Reporting

  • Handling of non-conformance – Identification and classification

  • Corrective Action monitoring

  • Accreditation and follow-up assessment

  • Use and abuse of accreditation status

  • Interview techniques and social competence

  • Interactive workshops, role play and simulation audit

  • Examination


The course covers analysis of the ISO/IEC 17025:2017 standard elements, effective and useful assessment techniques including questioning skills, VAK Practices, transactional analysis, etc. which are equally important to equip all participants with the necessary leadership for assessment. The course will prepare participants to meet technical demands of the assessment while providing practical exercises to aid comprehension.

This course is an ISO accredited course from Malaysia Register of Certificated Auditors (MRCA).  MRCA is the Governing Body for the National Registration Scheme for assessor or Auditors of Quality System and Training Course Providers. 

UNCERTAINTY OF MEASUREMENT

Duration: 3 days

Course Content

  • Estimating Measurement Uncertainty

  • SI System of Units

  • Statistical Techniques Commonly Use in Estimating Measurement Uncertainty

  • Fitted Curves for Some Calibration works

  • Partial Differentiation

  • ISO Guide to the Expression of Uncertainty of Measurement (GUM)

  • Applying the ISO Guide to Uncertainty Calculation

  • Practical Guidance on Evaluating Uncertainty Components

  • Control Charting


This course intended to develop an understanding of uncertainty in measurements & calibrations.  It helps attendee to receive an idea of evaluating and calculating uncertainty for laboratories.

UNCERTAINTY OF MEASUREMENT IN MICROBIOLOGY

Duration: 2 days

Course Content

  • Principles of estimating the uncertainty
    - Type A and Type B estimation of uncertainty
    - Calculating the combined uncertainty
    - Uncertainty in Analytical Measurement

  • Metrological characteristics of microbiological cultural methods
    - Common basic equations
    - The one-plate instrument
    - The multiple-plate instrument
    - The one-dilution MPN instrument
    - The multiple-dilution MPN instrument

  • Estimation of the components of uncertainty

  • Mathematical models of microbiological test results and uncertainties

  • Systematic corrections and uncertainties

  • Practical workshops


This course is designed to help laboratories engaged in routine microbiological analysis to calculate uncertainties of their test or measurement results. The workshops take participants through the process of evaluating uncertainty in microbiology with hands-on formulae (APLAC method) being provided as well as an appreciation of a European method which follows closely the generic GUM.

METHOD VALIDATION FOR ANALYTICAL LABORATORY

Duration: 3 days

Course Content

  • Why method validation is necessary?

  • Overview of the validation process

  • Statistics for method validation

  • Validation parameters

  • Key performance characteristics

  • Verification of standard methods

  • Using method validation data


Method validation is the process that provides evidence that a given analytical method, when correctly applied, produces results that are fit for purpose. It is essential to understand method validation if you want to make sure that your analytical results are accurate. This course explains the general principles of method validation and demonstrates some practical techniques that can be applied in the analytical laboratory.  

DOCUMENT CONTROL SYSTEM

Duration: 1 day

Course Content

  • Concepts of Document Control

  • Difference between “controlled copy” & non-controlled copy”

  • Document review including revision number, issue number, approved date, etc.

  • Document distribution, updates, storage, retention & disposal

  • Extracts from controlled copies

  • Methodology for easy retrieval of document


The intent of document control is to ensure that all documents are properly identify, index, file, maintain, update, store and dispose systematically as to prevent unintended use of obsolete document.

SAMPLING SYSTEM & TECHNIQUES

Duration: 1 day

Course Content

  • The needs for sampling

  • General sampling procedures

  • Standard sampling methods

  • AQL

  • Criteria of Sampling

  • Sampling Plans

This training concentrated on an ISO recognized & accepted sampling schemes for inspection.

INTRODUCTION TO GOOD LABORATORY PRACTICE

Duration: 1 day

Course Content

  • What is OECD Good Laboratory Practice (GLP)?

  • History of GLP & regulation

  • GLP in Malaysia

  • The OECD Principles of Good Laboratory Practice

  • Elements of GLP

  • General good testing conduct

The OECD Principles of Good Laboratory Practice (GLP) is a quality system deals with the organization, process and conditions under which laboratory studies are planned, performed, monitored, recorded and reported. This course provides training in the principles of good laboratory practice for personnel of laboratories who wish to demonstrate that they produce test results that are fit for the purpose and can therefore be relied upon when making risk/safety assessments.

LABORATORY SKILLS

Duration: 2 days

Course Content

  • Essential health and safety information that analysts should be familiar with to enable them to work safely in the laboratory

  • Method & equipment selection

  • The importance of Standard Operating Procedures

  • Sample handling and storage

  • Key laboratory skills that analysts need in order to be able to carry out analytical work with the required level of accuracy

  • Quality assurance and quality control

  • Data handling and reporting of results

The course consists of taught and practical elements that focus on laboratory safety, basic lab equipment maintenance and use, basic laboratory techniques, laboratory calculations, buffer preparation, and recording of experimental results. This is to build on analysts’ experience of day to day work practices in a laboratory.